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Frequently Asked Questions

How does Fiber work?

Fiber optic cables transmit information as pulses of light through strands of fiber made of glass over long distances. This allows us to provide up to 1000Mbps right to your home.

What is Mbps and what does it stand for?

Internet speed is often defined in Mbps, which stands for megabits per second. Having the right speed for your household will make sure your everyday internet use is a smooth experience.

Do I get Wi-Fi with my Fiber internet service?

For a fee, we can provide your home with Wi-Fi built into the fiber modem. Our Calix GigaSpire supports Wi-Fi 6 and contains 2.4GHz and 5GHz radios in the unit. In addition, the unit has 4 ethernet ports available to a wired internet connection at a 1000Mbps local transfer rate.

What are the differences between 6GHz, 5GHz, and 2.4GHz networks?

These are different wireless standards that have been developed over the years. 6GHz is the latest standard allowing for theoretical speeds up 9.6Gbps. Those speeds are just theoretical and the real speed you will see on 6GHz will be lower. The distance for 6GHz is at most 30ft. 5GHz allows for theoretical speeds up to 3.4Gbps. Realistic speeds you will see are around 600Mbps-1000Mbps. 40-50ft is about the max distance for 5GHz. 2.4GHz is the oldest wireless standard and allows for theoretical speeds of up to 600mbps. Realistically, you will see around 50Mbps-100Mbps. Even with the lower top end speed, the 2.4GHz network has its greatest advantage in how far it will reach at a max distance of about 100-150ft. The distance for these different Wi-Fi types are affected by walls, appliances, large furniture, and wireless interference.